Google+   Segoromas

Faq

1. Are you really manufacture ?

Yes, we are first-hand manufacturer. We manufacture our furniture by ourselves in our own factory

2. Where is your factory located ?

Our factory is located in Solo, Central Java of Java Island, Indonesia. Please check on the map available on this website

3. Do you ships other country outside indonesia ?

Yes, we are also an exporter. We provide export documentation and handling service on optional charge. Please provide us your nearest port or the city you live in, we can then quote the shipping and other required costs for you separately from the furniture price.

4. What are your furniture product range ?

We manufacture indoor Furniture which is made from teakwood and outdoor furniture which is basically all furniture that withstand to all weather condition outdoor. We use various materials e.g. Teakwood which combine with synthetic/plastic rattan, aluminum, stainless steel, wrought iron, and batyline sling

5. Your selection thumbnails is so small, can l get a larger image ?

Please email us to info@segoromas.com and we will immediately respond to your issues.

6. You don’t mention any price in your selection, How l supposed to know the price ?

Thank you for your interested on our furniture product, but as our marketing strategy do not allow us to mention any prices online, alternatively you can contact us for pricing concerns. You can scroll over to find ‘Contact us’ button on the bottom-right corner of every webpage. You can also simply send us an e-mail for pricing query to info@segoromas.com

7. Do you have any design other than your collection on line ? Or you can replicate the design of my own which l found somewhere or internet ?

Yes, we have our own exclusive designs, but we do not display online. You can contact us for our exclusive designs and we our sales team will immediately respond to your query with our exclusive design sales contract. For end-user, we recommend to send us your designs you might get from the internet and we will inform you which designs we are able to replicate with some minor adjustments due to copyrights concerns.

8. How long is your normal lead tme of production ?

Our normal lead time for producing the furniture is 6 weeks after we received 40% deposit for TT or acceptance of issued LC of total order. However, to make sure about the lead time for each order, you can contact us accordingly.

9. How can l order custom furniture ?

We make custom made furniture for our buyers based on size and specifications. Please send us the sample or draft picture with detail measurement , material of your product, and we will applied into our redrawing to confirm you before quote and after all clear we will quote you our price.

10. Can you help me manage the packing and shipping details of my order ?

Yes, Our FOB price have included packing materials. We use a single corrugated carton or carton box and foam sheet to wrap the furniture. Stickers or labels indicating country of origin and product specifications ( code, description, material, color, etc. ) are sealed on the packaging.

11. Do you deal with plantation trees under goverment’s forestry management ?

We will never use non-plantation timber or any sources which not environmentally sustainable. We have our own FSC certifeced and SVLK Certificed ( FLEG )

12. Do you guarantee allof your product ?

Yes, our product is fully guaranteed and if you received damaged piece we will replace it in your next container as long as it is a manufacturing fault. Even, we will refund you as it’s 100% money-back guarantee.

13. How do l claim the warranty ?

Complaints due to the factory technical mistakes, can only accepted 8 weeks after the ETA (Expected Time of Arrival) by providing photographic evidence or detail of the problems. In the event of a claim, you shall first contact our customer service department. We will soonest respond by replacing the same merchandise for your coming container(s) or even refund 100% as the price of the item.

14. What is your production capacity ?

8 – 10 containers of 40 ft per month.

15. What is your minimum order ?

A full container load 20ft, no minimum pieces for each item. For samples, please email us.

16. How can l find out the status of my order ?

When you place an order with us, we will do our best to give you an approximate production stages and arrival time frame. This may change, however, and your items may arrive sooner, or sometimes a little later, than their original estimate. We are pleased to provide you with updates of your order’s status weekly for the progress report production.

17. Can you send me a catalog of your product with pricelist ?

Yes, we will send you upon your request by email

18. How much is the shipping cost to my country port ? And how long of shipping time ?

We shall know your hometown destination. Please email us the details and we will respond with a shipping quote to the destination you specify

19. How can l inspect your quality before ordering and then just before being shipping ?

Please come to our warehouse or hire an agent to check the quality of our furniture. Alternatively, you can order samples which can be shipped to you at your cost.

20. What is your packing system ?

Our FOB price have included packing materials. We use a single corrugated carton or carton box and foam sheet to wrap the furniture. Stickers or labels indicating country of origin and product specifications ( code, description, material, color, etc. ) are sealed on the packaging.

21. Do you use any chemicals on material in your cotainer to absorb humidity or destroy insect ?

Yes, we always fumigate the container and put absorber bags inside the container as well as silica gels inside the packed goods.

22. Can you guarantee you have quality product and competitive price ?

Yes, it’s our commitment to sell high quality products, whilst still maintaining competitive pricing. It’s better before you may purchase from us, you do compare with other competitors.

23. What is the best deal in purchasing ?

In order to serve your order better, it would be better if we could have your sale program of 12 months,revised every three months. This will allow us to schedule our production and have better delivery time. Also it is very important that we have your reconfirmation of order 8 weeks prior to the shipping date. Our present capacity of production is about 120 x 40′ container per year, therefore it is important for us to have your yearly program.

24. l’m planning a trip to indonesia soon, How do l find your factory ?

Please get direction from the website for the route from your country than We can arrange to have someone pick you up at the nearest airport or your hotel and accompany you to our factory (+- 2 hours driving from airport). Or simply call us upon your arrival and we may give you directions.

25. What is the moistured content of the furniture ?

All raw material of wood before production are kiln dried to maximal 14% moisture content to prevent any cracking, warping or splitting, and we make check of finish goods moisture content is maximal 14%

26. Are discount available ?

Yes, we put discount for multiple purchase, please contact us for detail.

27. Can you send me a furniture sample ?

We will be happy to send you our furniture sample, but the costs and freight fee will be charged on importer.

28. What is the price for custome sample ?

Costs may vary for each item, depends on size of the furniture, materials and time involved. Please contact us for detail.

29. Can l visit your warehouse before l buy ?

It will be our pleasure to welcome you and show you over our warehouse in Indonesia, please contact us for appointment and we will pick you up at nearest airport and arrange to book you a hotel upon your requirement.

30. How many piece will fit into a 20″ /40″ container normally ?

The content is depend on the item size, we will calculate the right size of CBM packing for each item So we can calculate the right quantity can be packed into the container

31. How is the merchandise of segoro mas solo ?

Because we are not only exporter, but also we are Manufacturer Company, so we select our merchandise from the raw material then continue to making process and until the loading of the merchandise to the ship.

32. Do you have a showroom ?

Yes we have a showroom in the factory and in the center of solo city, Central java.

33. What is your pricing term ?

Our pricing term is FOB semarang port, Indonesia

34. What does FOB price cover ?

Prices are always based on free on board (FOB) – Semarang (Indonesia) port of delivery by full container load (FCL) only; For less container load (LCL). Mean our price already including the packaging and delivery the product until Semarang port, mean while the container fee and the shipping fee from Semarang port Indonesia to the costumer address become the buyers responsible. And to improve delivery services for customers in our company, we have to deal only with limited number of forwarding agents for our customers to all destinations. there will be an extra charge for handling additional packing materials. We use to review all our price per semester and if there any increasing cost in raw materials and labors, the percentages of it will be added. Any increases will be anounced.

35. Can you keep a price for period times ?

“All prices could be changed with prior notice”, But we will responsible for the Proforma already signed. The price might be change because there is something happened with our macro economic system, but we will inform clearly to our customer and it can happened not all the times. We do care about pricing and we do not want to disturb except our reason on above.

36. Do you provide shipping insurance ?

Yes, we offer the insurance to the customer with additional cost, but depend on customer approval because sometime buyer have a deal with the certain insurance company.

37. What is your main market ?

Our main market is in europe, america and australia

38. Why teak and why segoro mas solo ?

The Teak Tree, or Tectona, is one of the tropical hardwood birches, included in the family Verbenaceae. This tree is originally from the plantations of South East Asia, and can grow to a height of 30 – 40 m. As part of its life cycle, this tree sheds its leaves every year at dry season. Its longevity is very great, the Teak tree often living to an age of 100 years. Teak is especially noted for its capacity to withstand changes in the weather and season. One of the reasons for this is the ability of the Teak to bend, but not break, in the face of high winds. Also, the Teak tree resin typically has an oil in its Galih (Cambium/heartwood) that is highly water resistant. This content alone can protect the Teak from decay, insects, and bacteria. At the same time, the combination of unique Teak tree content and thick fibers make it easier to cut and then later sculpt into pleasing forms. Because of this special characteristic, not found in other trees, there has always been interest in using Teak wood for various types of furniture. The teak trees found in South-East Asia forests reach a height of up to 150 feet, have reddish-green leaves with rough skin, and heartwood that is brown to dark gold in color. Of the main teak producers in the area, Indonesia, India, Myanmar, Philippine, and Malaysia, Indonesia’s teak is considered of the highest quality in the world.

Segoro mas was established in 1999, is an age old enough for a furniture company, surely we’ve experienced to produce high quality products and competitive prices. Segoro mas produce high quality product. Teak wood that we use is dried teak wood which has a content of below 14% MC. When the production is taking place, our Quality Control staff are very careful in examining each product before packing process, they ensure all the products so there is no damage and errors. All of our customers, especially that live in hot areas, they are very satisfied with the quality of our products.

39. How is your furniture delivered ?

We will sincerely help you arranging the shipment. We are in very good cooperation with many reliable freight forwarders and shipping lines. We can get the best rate and service on this. Or, you are allowed to nominate the forwarder or shiping lines on your sid

40. How long will delivery take and when will it arrive ?

Please inform me your location address and we will update you with the shipment cost and time

41. How can l be sure that your furniture will meet to my expectation ?

We guarantee you 100% for quality based on your expectation because we have standardization on each process based on best quality As per buyer expectation.

42. How do l maintain my furniture ?

Every piece of teak is unique and will vary in tone when new. Even after the wood’s drying process, all wood continues to undergo a “breathing” process. As part of the natural expansion and contraction of the wood when new, the wood may feel slightly rough, as the wood grain has expanded. This can be sanded out using light sandpaper (150 grit), or left to smooth out naturally. As the wood weathers, slight “checking” (fine cracks) may appear where the wood is cut across the grain. This is merely the wood “breathing” with changes in temperature and the checking will settle down over time. This does not affect the structure or the strength of the furniture. Left outdoors, teak will gracefully silver in color to harmonize with its surroundings. Sunlight oxidizes the natural oils in teak wood, which turn the surface to a silvery gray color. The teak may initially weather unevenly, but it will eventually silver uniformly in about a year’s time depending on its exposure to sunlight. Regular maintenance: Unfinished teak is very simple to maintain, but a regular cleaning is crucial every 6 to 12 months. The oils in teak wood can cause the product to turn black due to mold and mildew feeding upon the oil. To clean, scrub with the rough side down of a Blue Scotch Brite® No Scratch Sponge and a cleaner (such as Simple Green Cleaner or Dawn Dish Washing Detergent) and water. Tough stains can be removed with diluted Clorox Bleach mixture with water in a 1:2 mixture. Teak furniture should only be covered by material which is breathable and specific for covering teak wood furniture. More on Teak Cleaners: Teak cleaners generally come in one-part or two-part formulas. One-part cleaners usually use a mild chemical to clean the wood. Two-part cleaners typically consist of firstly an acid, then a neutralizer. Due to the chemical content of any teak cleaner, ensure that care is taken to protect yourself and your environment. It is not recommended to repeat this process too often, as it will eventually leave the wood feeling rough, due to teak cleaners opening up of the pores of the wood to “flush” out the weathered layer. Clearly follow the directions given on your Teak Cleaner product.

43. Do l need to apply take oil ?

Yes, you need once a month to apply teak oil just to maintenance the furniture which is coloured finish

44. What is weathering ?

Your teak furniture will appear polished when initially purchased. The polished appearance comes from oil occurring naturally in the teak wood. The oil on the surface will evaporate after a few days outdoors – it is the oil that remains below the surface that gives the wood its durability. The teak furniture, when left outdoors, will turn a handsome silver gray. This process will take approximately nine months, depending on the amount of sunlight and rain exposure. The end result is furniture with a timeless appeal. During the weathering process a slight “checking” or lifting of the grain may occur on the top edges of the arms and legs. You may even see a few small cracks. This is perfectly natural, as wood expands and contacts slightly when left outdoors. If you prefer to keep your teak from turning “gray”, talk to us, we have the answers.

45. How is your furniture constructed ?

Our furniture construction is can be fix or knockdown, but our standardization process is same On the joint of wood we use tenon mortise construction, For lamination system we use filling and dowel screw For drawer we use dovetail double face construction We keep each product is floating by floating system on each product

46. Do you have certification ?

Yes, we have been in FSC certificed which is issued by the international association and SVLK certificed that was issued by the Indonesia goverment

47. What is the unique of teak ?

The Teak Tree, or Tectona, is one of the tropical hardwood birches, included in the family Verbenaceae. This tree is originally from the plantations of South East Asia, and can grow to a height of 30 – 40 m. As part of its life cycle, this tree sheds its leaves every year at dry season. Its longevity is very great, the Teak tree often living to an age of 100 years. Teak is especially noted for its capacity to withstand changes in the weather and season. One of the reasons for this is the ability of the Teak to bend, but not break, in the face of high winds. Also, the Teak tree resin typically has an oil in its Galih (Cambium/heartwood) that is highly water resistant. This content alone can protect the Teak from decay, insects, and bacteria. At the same time, the combination of unique Teak tree content and thick fibers make it easier to cut and then later sculpt into pleasing forms. Because of this special characteristic, not found in other trees, there has always been interest in using Teak wood for various types of furniture. The teak trees found in South-East Asia forests reach a height of up to 150 feet, have reddish-green leaves with rough skin, and heartwood that is brown to dark gold in color. Of the main teak producers in the area, Indonesia, India, Myanmar, Philippine, and Malaysia, Indonesia’s teak is considered of the highest quality in the world.

48. What are your regular bussiness hour ?

Our regular business hour is Sunday – Friday , at 08.00 – 17.00

49. What should l do if l need service ?

Please contact to info@segoromas.com, our sales will guidance you

50. How do l do order a part for sparepart ?

Please send us your sparepart needed, we will arrange the delivery to your address, as long as it’s still in guarantee lead time we will send it free but if it was out of guarantee time, you need to pay some cost.

51. What is the warranty on accessoris ?

It’s 100% guarantee as long as in guarantee period

52. How safe is shopping at segoro mas solo ?

Segoro Mas Solo has been legality survey by the government, we have some certificed that certify that we are legal company You can find us easy on internet or visit to our address Our system of order and delivery has been shown that we have high commitment

53. Can you tell me the availability a specify item ?

Please visit to our website catalog request link on http://www.segoromas.com/catalog-request

54. What if my order come late ?

We will keep you inform as weekly for the progress report so we can anticipate the delay We will update you any information related with the order, so you can take the best decision on the right time.

55. Is there any local taxes for me to pay when l import furniture from Indonesia ?

All countries have different rules and regulations. Fortunately Indonesia is still usually classified as a developing country, So a little or nothing to pay but the best advice will come from your local customs broker or agent.

56. What is the minimum order that we can place

In the first instance samples can be sent by sharing a container or alternatively by airfreight. Afterward, 40 feet container is our preferred minimum purchased order.