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Terms and Conditions

A. Payment Term and Condition

     1. Letter of Credit (L/C), whose condition as below:

Irrevocable

Draft at sight

Available with / by : any bank in Indonesia by negotiation

Percentage total amount tolerance = 10/10

Date and place of expiry = Indonesia “ask for the date please”

Partial shipment = allowed

Transshipment = allowed

Third party document = allowed

     2. Telegraphic / Swift Wire Transfer (T/T)

40% down payment in advance is required to start the production. The rest of the payment has to be done upon invoice after container loaded. Original documents will be sent to the consignee upon receipt the transfer.

B. Order Term

FCL (Full Container Load)

Minimum order is 1 x 20? container with contains of mix items (maximum 15 items).

Shipping is not included in the price. All order sent freight collect or prepaid

Total delivery time will be 40 days after down payment arrive in account at appointed bank

C. Production Terms

      1. Material

We are producing our furniture in Teak, Recycle teak and Mahogany. All woods are kiln-dried to reach moisture content 14% for Mahogany and 15% for Teak (finished condition). However, moisture content in Indonesia is always influenced by the weather surrounding and also the thickness of the wood itself.

     2. Finishing system

It is NC/Spray and hand stain system, with some color choices: Light Brown, Medium Brown, Dark Brown, and Solid Color

    3. Design

We offer various collection in which always been updated twice a year. On the other hand we accept custom design from customer.

D. Complain Policy

     1. 100% money back guarantee if the quality is under protocol. It will be replace on next order with the same design product .

All claims must be followed by full form as indicate below:

A detailed fulfilled “damage report” form supplied by Segoromas solo, Pt for each item and each pieces

Photos of each damage item showing specific damage or defect taken from side, front and back angle.

A statement letter from customer stating that customer will keep the damage furniture for possible inspection until claim is settled. All claims can never exceed FOB Indonesia sales prices.

     2. Segoro Mas Solo,Pt will not take any responsibility of claims in the following consideration:

Claims is not followed by clear and full filled form

Customer has due outstanding payment. Once payment is settled, then claims will be proceed.

Claim because of transportation problem. Segoromas solo,Pt will only available to discuss claims because of manufacturing fault. These must be proved by a clear photograph.

The “Damage Report” form did not show checking number of the item claimed. This checking number is available on the bottom of the furniture.